As an independent charity, we are not part of the police. When you contact us you won’t be identified. The only person who knows you contacted us with information is you.

We know that it can be difficult to come forward with information. You might have seen or heard something about a crime but don’t know what to do, or are scared to come forward. It’s easy to think there is nothing you can do, but we offer you a safe way to do this.

Our global statistics show that, worldwide, around 14 people are arrested and charged every day thanks to the information we receive from the public – so your information can make a difference.

Our guarantee of anonymity is vitally important to both you and us. It makes it easier for you to come forward, breaking the silence around criminal activity and removing your fear. Anonymity is what makes our programme work.

We guarantee that:

• You will not be asked to reveal your name or any personal details.
• Your call will not be recorded.
• We have no caller line display and have never traced a call.
• Online reports have the same level of anonymity as phone calls.
• Our specially trained call agents make sure your report contains no information that could identify you.
• We do not make a note of gender, accents, apparent age or ethnicity of any caller.
• Even if you give personal details, they will not be recorded or passed on.

The only way anybody will know you contacted us is if you tell somebody.

Protecting your identity

If the identity of one of our callers was made known, it would destroy trust in our service and no one would contact us. This is why it is so important to us that we can guarantee your anonymity.

Our service is unique and designed to protect your identity, whether you call us or submit information online. To give information anonymously call 800 8477 or fill out our Anonymous Online Form.

Helping you to remain anonymous
We don’t want to know your name so please don’t tell us. However, please tell us as much as you can in the information you submit, even if you think it might not be helpful.

Sometimes we need to ask you more questions
We may have additional questions that we’d like to ask you online, so please read the information on Two-Way Communication below for details on how we can maintain anonymous contact with you if we do need to get in touch with you.

To follow up anonymously on the information you have provided or for us to contact you with additional questions, you can log in to www.tipsubmit.com using the password that you either choose on the Anonymous Online Form or the one that is given to you automatically when you submit a tip. By checking back to that site with your password, we will also be able to maintain anonymous contact with you if there are further questions about your information.

If you are unable to log in:

• Check that you have entered all of your security details correctly.
• If there are no questions about your information you won’t be able to log in.

To ensure the confidentiality of all calls to our 800-8477 number, the calls are answered overseas by the Miami-Dade County Crime Stoppers in Miami, Florida, USA.

Talking things through helps you provide the full picture and means we can get the best use of your information. Call 800 8477 any time to talk to one of our experienced call agents.

• We will ask questions about the crime you have information on but will never ask questions about you.
• Ring when you’ve got time to talk and won’t be disturbed.
• Calls are free from a landline and don’t show up on a BTC or cable phone bill.
• Calls by mobile phone may show up on an itemised bill.

You can still give us information anonymously. When your call is answered, tell the call agent which language you speak and they will connect you to our translation service.

Almost half of all the information we receive is submitted using our Anonymous Online Form. Use our anonymous form to safely and securely pass information about crime or our list of unsolved crimes.

• The form provides some questions to help you tell us everything you know.
• It gives you plenty of options to give as much detailed information as you can.
• The detailed information you give means a more useful report to the police or
  other law enforcement agencies.
• The information you send is over a secure internet connection which makes
  sure you, and your computer, are anonymous.
• We read what you submit and take out any information that might identify you
  before forwarding it to the relevant authorities.

We don’t advise anyone to use Skype, or other Internet calling services to provide information to us.

• We cannot guarantee your anonymity if you use these services.
• Other users on your computer may be able to find out that you’ve called us.